Support & Customer Services

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Please see below some standard questions and answers that we would ask you to look at prior to raising a support ticket should your website not be displaying.

Have you tried to load other websites such as bbc.co.uk?
If so, do these load quicker than your site? No? Then the issue is likely to be your ISP or Router.
If they do load quicker please raise a support ticket.
Have you tried to access your website from another location?
Does the speed improve? This is likely to be a ISP or router issue.
If the speed does not improve, please raise a support ticket
Have you tried to load your website on another device?
Does the speed improve? This is likely to be a problem with your ISP or hardware.
If you are still having the same speed issues then please raise a support ticket.
Have you recently made any changes to your website, such as loading lots of images etc?
Please check the size of these images as they may be impacting the speed of the site.
We suggest you look to optimise the images that have been loaded. We would recommend that all images should be less the 1mb

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