Our Customer Services Support Team is available between 9:00am and 5:30pm Monday-Friday (defined as office hours) excluding bank holidays and holiday office closures, responses will only be provided during these times.
In order to get the best service from Newedge we ask that you always provide as much information as possible as to the services required or the difficulties you may be encountering.
Our Support Portal is a dedicated support portal for you to review our knowledge base which has been designed to help you to manage your own website and to enable you to raise and manage all your support related enquiries.
We ask for your help when contacting our support team to ensure that we are able to allocate to the right team member and to you ticket and ensure a timely response to your ticket.
Sometimes despite best endeavours things can and do go wrong.
No matter what the problem is with your website our support team are here to help.
We provide our customers with Design, Development, Hosting and Digital Marketing Solutions.
If you have a problem with any of the services that we are providing our dedicated support team will ensure that right person is allocated to you to help solve the problem.
Even if you do not have a separate support agreement with Newedge our dedicated support team will be on-line to help.
Our support team ensure that we cover the following for you with or without a separate agreement in place:
Sometimes your problem may not be support related but instead functional or development related. We are still available to help and one of our design or marketing team will be able to find a solution for you however the following are excluded from monthly support agreements:
If you need our help please raise a ticket with our support team today.
When you need support we are here to help, no matter what. We provide all our customers support for their website and hosting related issues.
Download our Support Service Level Agreement documentation to see the full details of how we support your business on-line.
Supporting your website is critical to your business. We offer two types of options to all our customers.
Ad-hoc / Pay As You Go.
This works well for many of our customers giving you them option to pay an hourly rate for any required system updates, content changes, search engine optimisation or any other type of changes/fixes required on their website as and when needed. We charge our standard hourly rate for planned work within the development timeline and a priority charge for those that require more urgent action.
Monthly support and maintenance package.
Details of these can be seen below. A monthly plan is more cost effective if you have more frequent updates or you require the comfort of knowing our support team is available at short notice.
Ideal for brochure websites, blogs and smaller businesses
£50+vat PCMEnquire now
Premium Ideal for busy websites and web applications
£100+vat PCMEnquire now
Ideal for large lead generation websites and business critical applications
£250+vat PCMEnquire now